Nineteen ninety-nine saw Carnegie Library of Pittsburgh begin the process of positioning the Library to better meet the demands of our community. We concentrated on fundamental organizational issues, from staff compensation and realignment to the development of more cost-effective and efficient processes.
With the establishment of the new Marketing and Human Resources departments, we've demonstrated our commitment to enhancing communication and customer service, while also ensuring a highly motivated and dynamic organization.
A few of the specific steps we took to enhance customer satisfaction were:
We are now in the midst of our strategic planning process -- the core examination of our customers' needs, wants and the ways in which we satisfy those demands. We are gaining a new perspective as we view ourselves through the eyes of our customers.
The Carnegie Library of Pittsburgh is laying the foundation on which it will build its future. This revitalization effort will lead to a superior Library for the new century.