- Every reasonable attempt will be made by library staff to respond to reference questions within 48 hours. However, due to the large volume of requests about Pennsylvania, inquiries directed to the Pennsylvania Department (generally about genealogy and Pittsburgh history) may require more time.
- E-mail Reference Questions should be limited to those that have concise, factual answers.
- Individuals are limited to three Electronic Mail Reference Questions each week.
- Some reference questions are more complex than they might appear and might require consultation with you. For this reason, we are requesting your phone number and fax number, if available.
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